FAQs

ORDERS

Can I get a refund / cancel my order? 

All sales are final!
— we do not accept any returns, refunds, exchanges or cancellation.

For preorders, you may cancel any time during pre-order period by sending an email to episodeofdee@gmail.com — however once preorders close and the items are put into production , no refunds will be accepted.

What if there's a problem with my order? 

Please inspect your order upon reception. If an item is damaged, defected, does not match your order, or for any other problems with your order please contact us immediately upon reception at episodeofdee@gmail.com with your order number and images of the damage so that we can evaluate the issue. 

**Second pins ( B and C grades ) can not be replaced due to defects as the grading system on each listing ensures the buyer is aware they are damaged pins. 

What if I purchase a pre-order item?

If you purchase a preorder item among other in-stock products, all items will be shipped together once the preorder product arrives.

In case you do not wish to wait for the preorder item, you would be required to pay for each shipping separately by making two separate orders. 

Regarding customs and import taxes:

Customers are responsible for handling any import taxes that may apply. We are not responsible for delays due to packages being held at customs, please contact your local custom's or post office for more information. 

UK & EU customers: episodeofdee will not be collecting or submitting VAT at checkout, so please keep in mind, your package may be held at customs until you pay the VAT and custom fees.

SHIPPING

When will my order be shipped? 

All orders are processed and shipped with 2 - 3 weeks. We try to process them as quickly as possible, however, there may be some delays during holidays or if there's a heavy rush of orders. 

Pre-order items are shipped after production which can take up to 6 to 10 weeks, tentatively. 

My order has been shipped but I have not received it?

Tracking numbers are provided with all orders, please use that to track your shipments' location. 

We are not responsible for any lost/stolen packages

Once a package is shipped and you are provided with a tracking number, it is no longer our responsibility. If you suspect your package is lost or missing, please contact your local post office regarding any concerns or to file a claim. 

If a package is returned to us after it has been missing it usually means the customer did not pick it up or was not available for delivery, in these cases, I will contact you directly and we can resend it as long as the customer covers the reshipping fee.

**Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. 

What shipping options are available?

All orders both domestic and international are shipped via registered mail with a tracking number provided.

How long will it take to receive my order? 

Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.