Can I get a refund / cancel my order? 

All sales are final! — we do not accept any returns, refunds, exchanges or cancellation.

For preorders, you may cancel any time during pre-order period by sending an email to mail@episodeofdee.com 
— however once preorders close and the items are put into production , no refunds will be accepted.

• Pursuant to EU regulations, consumers in the EU/EEA have a 14-day right to cancel their purchase without providing a reason. To exercise this right, please fill out this form with your name, order details, and email address.

All orders are processed and shipped with 2 - 3 weeks and are shipped via tracked or express mail with a tracking number provided.
**I try to process them as quickly as possible, however, there may be some delays during holidays or if there's a heavy rush of orders. 

Pre-order items are shipped after production which can take up to 2 - 3 months, tentatively. 

My order has been shipped but I have not received it?

Tracking numbers are provided with all orders, please use that to track your shipments' location. 

We are not responsible for any lost/stolen packages

Once your package is shipped and you are provided with a tracking number, then delivery is out of my control.

If your package appears lost or missing, the best course is to contact your local post office first; however, I'm always happy to help where I can!! I can file an international claim with the postal office on my end, although I can not guarantee the outcome of the investigation. 

If a package is returned to me due to unsuccessful delivery or failure to collect it, I will reach out to you directly to arrange reshipping. Please not that additional shipping fees are the customer's responsibility.

**Shipping fees are non-refundable. If refund is issued, the original shipping cost will be deducted from your refunded amount. 

How long will it take to receive my order? 

Once shipped domestic orders can take 2 to 5 business days to arrive. 

International shipping delivery times may vary between 2 and 12 weeks.

If your basket includes a pre-order item among other in-stock products, all items will be shipped together once the preorder product arrives. 

In case you do not wish to wait for the preorder item, you would need to pay for each shipping individually by making two separate orders. 

Please inspect your order upon reception. If an item is damaged, defected, does not match your order, or for any other problems with your order please contact me immediately upon reception at mail@episodeofdee.com with your order number and images of the damage so that we can evaluate the issue. 

Customers are responsible for handling any import taxes that may apply. I will not be responsible for delays due to packages being held at customs, please contact your local custom's or post office for more information. 

UK & EU customers: episodeofdee will not be collecting or submitting VAT at checkout, so please keep in mind, your package may be held at customs until you pay the VAT and custom fees.

US customers: A 16% customs duty will be applied upon checkout, and all orders will be shipped as DDP (delivered duty paid) so everything is taken care of in advance; this means your package can arrive safely without unexpected custom stress or delays and without additional surprise courier fees upon delivery.